USA's Returns & Refunds Policy

a. For your request to be approved, it is necessary that the product shows no signs of use or washing and is returned with its original packaging, labeling, paper filling, and original wrappers.

b. The cost of the return will be quoted at the time you make your request.

c. The returned product takes up to 48 hours to be inspected by our inspectors. Once validated, the refund of your money will be made to the same bank account within 72 hours after the inspection.

d. Returns or refunds for non-conformity will not be accepted for products purchased with a discount of 20% or more or from our Outlet.

1. Report it by email to: soporte@sieteleguas.com and include:
   a. Specific reason for the return
   b. Your Order Number
   c. Product details to be returned (model / leather / size)
   d. At least 3 high-quality photographs showing in detail the quality defect in the product (only if applicable)
   * For quality defects detected within the first 90 days of use, your request will be reviewed by our Quality Department, and if approved you will receive an email with instructions to follow.
2. If your request is approved, we will send you the confirmation by email along with the shipping quote and the payment link to generate the UPS return label. Once the payment is received, your return label will be sent to you through the same channel.
3. Re-pack the product very well in its original box, including labeling and the received protection (in case you no longer have it, you should replace it with a similar one).
4. Print 2 copies of the electronic waybill, attach one to the package box to be returned and keep the other as proof of shipment.
5. Drop off the package at the designated UPS office and notify us by email at: soporte@sieteleguas.com so that we can track it accordingly.
6. Once we have received the product back, we will contact you to confirm receipt and proceed with the refund.
7. We do not accept returns made through another courier service and without prior validation from our support team. In the event of receiving a package in this manner, the refund will be rejected.

1. All our products come with a 90-calendar day warranty against manufacturing defects from the date of purchase receipt.
2. This warranty will be void if the product is used under abnormal conditions or mishandled.

1. The animal from which the leather is sourced may have had minor scars throughout its life.
2. For this reason, we do not consider minor imperfections in the material, such as natural wrinkles in the leather, slight differences in tone from one shoe to another or within the same boot, and/or naturally closed and healed scars, as quality defects.

If you wish to request a cancellation of your purchase while your order is in transit:

1. Please note that the request for the return of your package may take 5 to 7 business days to process, so it is possible that you may receive your package during this process.
2. If that happens, your money will not be refunded, but the 30 natural days during which you can return it for non-conformity will begin to run

If your order happens to get lost, don’t worry because it is 100% insured:

1. Once the courier validates the loss (a process that may take 5 to 7 business days), we will resend the package to you, provided that we have available stock of the same product.
2. If not, or if you prefer, your purchase will be canceled, and a full refund will be issued once the loss is confirmed.

If our Purchasing Data Analysis Department requires additional information, we may ask for a photo of a valid ID to validate the payment and shipment of the order:

1. If we do not receive it or if the ID is not valid, your payment will be refunded immediately.
2. If you prefer to pay by other means, you can make a direct deposit or bank transfer to our BBVA bank account.

1. Once we receive the returned pair, our inspection team will assess whether it is accepted as a valid return, in which case you will receive your money back directly through your chosen payment gateway, minus the shipping costs you have covered.
2. The refund of your money will usually be reflected within 72 business hours. If more time passes, and you have received confirmation from us that the refund has been processed, please contact your bank directly or the payment gateway you used (PayPal or Stripe).
3. If your payment was made through PayPal, we have full responsibility to refund the requested money, as long as it complies with the established policies. For more information about returns, security and support offered by PayPal to its users, please visit: https://www.paypal.com/mx/webapps/mpp/paypal-safety-and-security
4. If your payment was made through Stripe, we take full responsibility for refunding the requested amount, provided that it complies with the established policies. For more information on returns, security, and support provided by Stripe to its users, visit:
   https://stripe.com/docs/refunds?locale=es-419#tracing-refunds
5. If you return a pair of boots to us as a new product that clearly shows signs of wear (e.g. worn-out soles or damaged leather) without these issues being subject to a manufacturing defect, it will not be possible for us to refund your money, as the returned product has lost its commercial value. If you wish to receive the used pair back, you will need to cover the shipping costs and provide us with the shipping address.
6. Returns are not accepted for orders that have exceeded 30 natural days from the receipt of your purchase
   
7. If you request a refund for a purchase in which you have covered the shipping cost, we will only refund the value of the product without the cost of the waybill.